Privacy Policy
At Serene Couture, we are committed to safeguarding the privacy of our valued clientele. This Privacy Policy details how we collect, use, and protect your personal information when you engage our custom tailoring services, shop our ready-to-wear collections, or interact with our digital platforms.
1. Information We Collect
We collect information to deliver a highly personalized luxury tailoring and shopping experience:
- Contact Details: Your name, email address, phone number, physical pickup/delivery addresses, and location pincode.
- Measurement Data: Precise body measurements, sizing selections, fitting profiles, and custom design references (including sketches or uploaded inspiration images).
- Transaction Records: Billing details, order history, payment confirmations, and choice of tailoring experience (Custom Stitching vs. Ready-to-Wear).
2. How We Use Your Information
Serene Couture uses the gathered information solely for operational and service delivery excellence:
- Processing custom tailoring orders, matching fittings with master artisans, and logistics routing for doorstep fabric pickup and final garment delivery.
- Validating and managing customer orders, partner tailor inquiries, and service updates.
- Ensuring consistent quality controls by linking client fit profiles to specific garments.
3. Data Sharing & Security
We hold your trust in the highest regard. We do not sell, rent, or trade your personal data with third-party marketers. Your details are shared exclusively with:
- Our vetted master tailors for stitching fulfillment.
- Authorized delivery partners for logistics pick-up and delivery.
- Secure, encrypted cloud storage systems to manage backend forms (such as Google Sheets integration).
4. Your Rights
You retain full control over your personal data. You may request to review, amend, or delete your contact info, measurement history, and order logs from our database at any time by contacting our concierge team at laurasereneofficial@gmail.com.