Refund & Alteration Policy
Our priority is to deliver bespoke elegance that fits you perfectly. Since custom tailoring and e-commerce require different treatment, our refund policies are tailored specifically for each experience.
1. Custom Stitching Alterations & Refunds
Because custom-stitched garments are tailored to your specific measurements and design criteria, they cannot be resold. Therefore:
- Alterations: If the fit is not perfect, we offer free alter adjustments. We will arrange a doorstep pickup of the garment, perform the adjustments under the guidance of our master tailors, and deliver it back to you within 48 hours.
- Refunds: If a custom-stitched garment is damaged or stitched completely incorrectly compared to your submitted design preferences, and we are unable to resolve it through alteration, we will issue a full refund of the stitching fees.
2. Shop Products – No Returns Policy
All products purchased from the Serene Couture Shop are final sale and are not eligible for returns or exchanges. This includes all ready-to-wear and curated fabric products listed on our platform.
- No Returns: We do not accept returns on any shop products. All sales are final once the order is confirmed and dispatched.
- No Exchanges: Product exchanges are not available for shop purchases.
- Damaged on Arrival: If a product arrives damaged or defective, please email us within 24 hours of delivery with photos at laurasereneofficial@gmail.com and we will review the case individually.
3. Booking Deposit Refunds
Doorstep pickup and custom stitching orders can be cancelled with a full refund up to 24 hours before the scheduled fabric pickup time. If cancellation is requested after our runner has dispatched to collect your fabric, a convenience charge of ₹150 will be deducted from your refund.
4. Contact Our Concierge
For all alteration requests, returns, or refund inquiries, please email our concierge desk at laurasereneofficial@gmail.com with your Order ID and photo attachments if applicable.